The maintenance module allows user to keep track of maintenance cases filed by students and staff. Staff can also record the maintenance log by filling in responds. Responds cannot be viewed from student portal.


Please note that students can view the maintenance case status through student portal and make maintenance complaints. If this feature is turned off, students would have to go over-the-counter and file the complaints. Staff would have to record the complaints through staff portal.


Add Maintenance Case


  1. Go to Maintenance on navigation bar > Click Maintenance
  2. Click Add New
  3. In field Reported By, select staff or student
  4. In field Search, enter staff or student name
  5. In field Category, enter maintenance category
  6. In field Attention To, enter staff responsible to manage the case
  7. In field Subject, enter the title of the maintenance case
  8. In field Description, describe the case
  9. Click Save



Update Maintenance Case


  1. Go to Maintenance on navigation bar > Click Maintenance
  2. Click Update
  3. Click Update
  4. Update the required fields
  5. Click Save



Delete Maintenance Case


  1. Go to Maintenance on navigation bar > Click Maintenance
  2. Click Delete
  3. Upon delete confirmation prompt, click Delete



Follow Up Maintenance Case


  1. Go to Maintenance on navigation bar > Click Maintenance
  2. Click Update
  3. In field Response, enter response taken by staff
  4. In field Status, select the status of the maintenance case
  5. In field Assign To, select the responsible staff
  6. Click Save